Returns & Refund Policy

Return & Refund Policy – Azra Styles

We believe in delivering the best products which are handcrafted by skilled men and experts in the field, keeping in mind the emotions and ethics of upcoming fashion trends. We assure the quality of our products and endeavour to provide absolute user satisfaction. Once the product has been delivered by us, all  RETURN of the product shall be governed by and subject to Terms of Use, as well as the below Return Policies.

We hope that you are delighted with your order, but if you are unsatisfied with the product, especially concerning any defect in the product, we will be happy to initiate Return & Refund.

Return Process –

Azra Styles offers its customers an easy Return Policy, wherein you can raise an Return request of products purchased on https://azrastyles.com – for all garments except Accessories and are required to be made within 7 days & 48 hrs from delivery of the product(s), for Return. We also accept partial returns wherein you can raise a return request for one or all products in your order. However, partial return shall not mean breaking a garment set. Once you receive the product, please make sure you make an unboxing video for the same to have a video & photo proof which will be required in case of any refunds or claims.

Terms & Conditions of  Return –

The returned product should be fresh, unwashed, unaltered, and unused with the tags intact as it will be checked at our end. Accessories cannot be exchanged 

Cancellation & Refund –

We aim to keep in stock every product displayed on our website. However, if an item is unavailable due to any reason, we will inform you via email within two (2) working days from the date of purchase. Thereafter, you will have the option of either substituting your product with a same or higher priced product or cancelling the order. In case of cancellations, a refund will be initiated accordingly. 

An easy cancellation process is available for all our valued customers: 

You can cancel your online order before the product has been shipped, by going into the My Accounts section of azrastyles.com and placing a cancellation request within 24 hours of placing the order (or before product dispatch, whichever is earlier) and your entire order amount will be refunded to the source of the payment.  

If you face any issues in the process above, please contact our Customer Care Team via email at azraastyles@gmail.com You can even call us at our number +91-6299681379

Refunds will be granted only in the following cases: 

• Genuine quality issues 
• Packages lost in transit 
• If a wrong item has been delivered to you 

No refunds will be given in the following cases: 

• Design and colour variations 
• Products returned in a used or damaged condition 
• Refunds will be made after we have received the product and duly verified it.

Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number. 

Claiming Refunds – 

Our refund takes around 10 to 15 working days after initiating the same. Refund will be credited in the same account which was used for making order payment* 

*Please note that the timing of the actual account credit depends on multiple third-party agencies such as banks and payment gateways. 

Product Disclaimer –

Embroidery and Colour 

We regard the inherent qualities of our products with utmost care, and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any colour bleeding therein. 

Sizing 

The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally. 

Colour Display 

We have done our best to display the colours of the products shown on this website as accurately as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photographs of the products. 

Wash care 

We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it. 

Exclusions from the  Return Policy –

Please note that merchandise can only be returned or exchanged if they are unused, unaltered and have all the price tags available. Accessories are not eligible for Return or Exchange. 

Transactional Disputes –

Transactional Disputes if any, would be subject to exclusive jurisdiction of the courts of Patna, Bihar, India. We, as a merchant, shall be under no liability whatsoever, in respect of any loss or damages arising, directly or indirectly, from to decline of authorization for any transaction on account of the Cardholder/customer, having exceeded the pre-set limit mutually agreed by them with their acquiring bank. 

The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion. 

The Company Reserves The Right To Amend And/Or Alter Any Of The Above Policy Terms And Conditions At Its Sole Discretion.